Support Session Volunteer – Voice Ability

Voice Ability

Support Session Volunteer – Role Description


What does the role involve?
Support Session Volunteers help our clients with general advocacy, supporting people with a variety of challenges. This helps us to reduce waitlists and support more individuals by:

·         Helping clients understand about advocacy

·         Supporting clients to self-advocate with our tool kits

  • Signposting clients to other services where required
  • 1:1 casework
  • Supporting the service to deliver “collective” advocacy sessions
  • Keeping detailed notes and records of casework
  • Promotion of services through events and community engagement


What is needed for this role?
·         Good communication skills – written and verbal

·         Empathy and patience when dealing with clients

·         A knowledge of or interest in advocacy

·         A knowledge of Microsoft Office, including Word, Excel & Outlook or the ability and willingness to learn about the software

·         Accuracy and attention to detail

·         Ability to manage own time and prioritise workload

·         Ability to work independently & as part of a team

·         A commitment to the aims and ethos of VoiceAbility


Role Specifics
Do I need to be able to travel? Yes
Can I do this role at the evenings and weekend? No
Is this role suitable for under 18s? No – you must be 18 for this role
What is the usual time spent volunteering in this role? 3 hours per week
What is the length of time expected for this role? 6 month commitment
Additional information
What can I expect from VoiceAbility?
·         Ongoing support from VoiceAbility staff and resources

·         The opportunity to make a positive difference in people’s lives

·         The opportunity to learn new skills, meet new people and gain experience within the advocacy field

·         Volunteer training delivered via Microsoft Teams and access to a catalogue of e-learning modules

·         Regular feedback & KIT (Keeping In Touch) meetings to support your development

·         A reference if you complete over six months of volunteering

·         A VoiceAbility mobile and Microsoft email account with access to Microsoft software

·         Reimbursement of expenses and travel costs in line with VoiceAbility policy

What do VoiceAbility expect from me?
·         To complete the recruitment process including providing two references and complete a PVG check (at no cost to you)

·         To complete all necessary training

·         Understand the Volunteer Agreement

·         To perform your role in a way that is consistent with VoiceAbility’s values and volunteer policies

What do I need to do next?
Please contact us at to register your interest in this role. If you have any problems doing this email or call the Helpline on 0300 303 1660. Our local team contact you to arrange an online meeting or call to see if volunteering with us is right for you.

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