Job Detail
Job Description
Fixed Term
PURPOSE OF THE JOB
Reporting to the Area Manager, the Accommodation Manager role oversees the management of the day-to-day operations of the Student Accommodation site operated on a fixed term by Destiny Student Ltd as a hotel.
The Accommodation Manager will manage on site teams, achieve the KPIs as per agreement with the area manager, provide excellent customer service in line with company standards, manage guest complaints in a timely manner and report directly to head office.
ENVIRONMENT OF THE JOB
The Accommodation Manager will be involved with general management, leading the team of accommodation assistants and housekeepers to ensure the department is hitting targets on a weekly basis while staying within the set budgets and achieving set KPI’s. The role is a hands-on role with the Accommodation Manager managing and working across all aspects of the role.
GUIDANCE AND AUTHORITY
The job holder will report to the area manager. The job holder is expected to always operate in a professional manner maintaining a high-quality standard of work, and to always work in accordance with aims, values and ethos of Destiny Student Limited.
RESPONSIBILITIES AND TASKS
Student Accommodation
- You will oversee setting up the building ready for customers arrival at the beginning of the summer, putting in kitchen equipment, duvets, pillows, information posters and other items. You will also assist in removing these items at the end of the season.
- You will help to manage the housekeeping team (external or internal).
- You will ensure our guests have a great stay and that all the elements of our product are present for this to happen.
- You will assist reception in checking guests in and out.
- Ensuring your building, rooms, entrance area and common areas are tidy and clean for our guests.
- Monitoring cleaning team’s progress and standards of cleanliness, reporting future occupancy levels to ensure enough cleaners are onsite.
Finance
- Ensure all revenue streams are monitored, maximized and the team trained and managed to do this.
- Ensure payments and collections are accurate and timely.
- Managing all costs associated with your building within given targets.
Administration
- Maintenance items reported have been carried out.
- Closely manage linen deliveries and stock by keeping accurate records.
- Ensuring the housekeeping reports are accurate and the cleaning supervisor is directed appropriately.
- Ensuring the keys are all accounted for.
- You will respond to and solve complicated or escalated requests, phone calls, emails and reviews.
Management / Leadership
- You will be responsible for ensuring all of your team are delivering this consistently and coaching and empowering them to do so successfully.
- You will produce their rotas, be their line manager and their first point of call for any queries they have.
- You are present at peak times and leading your team & any external companies.
- You will keep your team motivated to provide great customer service to our guests at all times.
- You will keep your team motivated to hit sales targets for tours and products for the benefit of our guests.
Health and Safety
- Take ownership of key safety and health issues within the Student Accommodation building.
- Be ambassadors for good safety and health standards in promoting a culture of openness and a culture of dignity and respect.
- Carrying out daily safety walks/inspections and putting in place appropriate corrective actions when issues are identified.
- Report all incident and accidents to the Area Manager.
CHALLENGES
- The role is fixed term with all hours worked on site and only for a finite number of weeks so the Accommodation Manager will need to learn quickly through experience
- The role will involve dealing with difficult guests and being able to remain composed throughout
- The role is hands on and will require you to lead the team by example
- As the role lives at the property, there will be occasions that you will be required outside your shifts. It is important the Accommodation Manager manages time outside working hours to get rest.
OTHER INFORMATION
In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such change.
EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL
Background and Qualifications
Relevant experience as designated as acceptable by the company.
General Experience
Candidates must be able to demonstrate the following:
- Proven leadership & people management skills.
- Track record of delivering consistent results.
- Experience in handling complaints and resolving issues.
Knowledge, Skills and Aptitudes:
Candidates must be able to demonstrate the following:
- Ability to successfully prioritize and work on multiple tasks concurrently to strict deadlines.
- Thoughtful, strategic, creative, resourceful with proactive problem-solving skills.
- Process – continuously striving for automation and improvement.
- Must have excellent attention to detail and the ability to work under pressure.
Deposition:
- Team player prepared to help others achieve departmental and business goals.
- React eagerly to challenges and learning opportunities.
- Must have a “can do” attitude, coupled with excellent interpersonal and communication skills.
- Proven ability in developing effective working relationships across all levels of the organisation.
If you are interested in this role please send us your CV and a cover letter: Email Address: recruitment@destinystudent.com
Applications for 2023 are now open. Please visit the website for full details, and to see all current job opportunities at Destiny Student Careers – Destiny Student Reception Staff Needed