Customer Service Adviser – Edinburgh

Job Detail
Job Description

Customer Service Adviser at Business Stream

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

The role

In a few words: Rewarding, fulfilling, challenging and fun.

You’ll take incoming calls using your exceptional communication skills to answer questions and address any concerns from customers to make sure they always have a positive experience. We don’t use scripts because we want every interaction with our customers at Business Stream to be special to them. As such, you’ll need to be a quick thinker, enjoy problem-solving, and have a strong desire to serve our customers.

What you’ll bring

Our values define how we do things at Business Stream and help shape our company ethos and culture.

We’re looking for colleagues who are:-

  • Dependable – keep our promises and respond to customers’ needs promptly
    • Professional in all interactions both internally and externally
    • Brilliant listeners, able to empathise and demonstrate compassion.
    • Able to communicate clearly and confidently


  • Supportive – helpful and focus on delivering solutions.
    • Enthusiastic, positive, and able to prioritise and use own initiative to think beyond the obvious resolution


  • Purposeful – committed to making a positive difference
    • To our customers, the environment, and local communities


  • Knowledgeable – who become water industry experts
    • Dedicated to maintaining high standards for themselves and others


  • Progressive – are forward-thinking and innovative.
    • Passionate problem solvers, always looking for ways to improve

Ideally, you’ll have worked previously in a contact centre environment or in a similar customer facing role.

The reward

Base salary £24,150 once you become competent in your role. This is usually within 6 – 9 months.

We’re proud to be an accredited Real Living Wage Employer.

You will also be eligible for an up to 10% Annual Bonus.

Here’s a few of the main reasons to join Business Stream;

31 days annual leave plus 6 public holidays;

Subsidised on site restaurant and Costa Coffee shop.

Free onsite gym

Reward Gateway (discount on retail purchases)

Pension Scheme (5% employee / 10% employer contribution)

Location: Edinburgh Park, EH12 9SE – part and full time opportunities available. Office based.

Working Pattern: Monday to Friday, 9am to 5pm – no evenings or weekends giving a great work life balance.

The promise

We’ll give you all the training and support required to be successful in the role.  Your first month with us will be a mix of classroom learning and time with an experienced buddy in the department. We’ll tell you about the water industry, train you on our systems and coach you on the way we do things at Business Stream. It’s a busy time but we promise you’ll soon feel confident and ready to start helping our customers.

You’ll quickly become part of the Business Stream family where you’ll have the opportunity to take part in our Making a Positive Difference events, create a personal development plan and enjoy sharing your success with your peers.

As a company, we’re forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we’re Naturally different.

We’re also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.

Life at Business Stream is fast-paced and exciting, where no two days are the same. We’re looking to welcome exceptional people into our fantastic team so if you’re ready to join us, we’d love to hear from you.

If you think this job is for you

Please apply through our website at by sending us your up to date CV.

Next steps

If we think you’re right for us our Recruitment Team will give you a call to have a chat and find out a little bit more about you, this will also give you a chance to ask any questions.

Successful applicants will be invited to our office for a competency-based interview. This will also give you the opportunity to see where we’re based and have a look round our bright, modern office.

We’ll then be in touch to provide feedback on the interview and confirm the outcome of your application.

Next Induction intake is Monday 10 June 2024.