PSL Repairs and Compliance Administrator – Link, Edinburgh

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Job Detail
Job Description

Location: Edinburgh

Salary£28,684.00 – £36,191.00 per annum (dependent on skills and experience)

Contract: Permanent

Contractual hours: 37.5 -Full Time

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link Housing Association deliver the city of Edinburgh Council’s Private Sector Leasing Scheme (PSL).  PSL deliver this service to over 1,500 landlords with approximately 1,800 properties.  The leased properties are utilised by the council to provide intermediate temporary accommodation.

We are looking for an experienced Repairs and Compliance Administrator to join our team.  This role is pivotal in ensuring properties are maintained to a high standard by delivering a high-quality repairs and compliance service to meet contractual targets and monitoring customer satisfaction.

The successful candidate will be the first point of contact for repairs issues. They will liaise with landlords, contractors and tenants to ensure works are completed in line with established procedures.

Maintaining and developing good working relationships with contractors, tenants and landlords is an essential element of this role as well as responding to customer enquiries in a timely and professional manner.

About You

As Repairs and Compliance Administrator you will have knowledge of repairing standards in the housing sector as well as knowledge and commitment to excellent customer care, tenant participation and equal opportunities. Administration experience within a fast paced office environment is an essential requirement of this role.

A good general standard of education and advanced working knowledge of Microsoft Office including Word and Excel is required for this position.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you’ll likely benefit from the following:

  • A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
  • Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
  • Access to a death in service benefits scheme providing 4x salary
  • Enhanced company sick and familial pay entitlements
  • A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
  • A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
  • Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers’ expectations are met.  In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Closing Date:  Sunday 26 March 2023

Interview Date:  Interviews are being held on Friday 31 March 2023 at our office in Edinburgh.

For full details and to apply please click here.