Summer Visitor Services Assistant/Warden – Palace of Holyroodhouse, Edinburgh

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Job Description

Summer Visitor Services Assistant/Warden (Palace of Holyroodhouse)

Household / Department: Royal Collection Trust

Section / Branch: Visitor Experience

Location: The Palace of Holyroodhouse

Contract/recruitment type: Fixed Term Contract



Start date: June 2024

End date: September 2024

Starting salary: £12.00 per hour

Hours of work: You will typically work 37.5 per week and be rostered to work 5 days, Monday through to Sunday. Your rest days will be on a rolling 7-week rota pattern.



About the role 

Apply now for an amazing opportunity to support the 2024 Summer Opening of the Palace of Holyroodhouse. Your everyday summer job can become truly exceptional.

Over the years, The Palace of Holyroodhouse has opened its doors to welcome thousands of visitors from around the World. By joining our exceptional Visitor Services team, you will play a pivotal role in creating an extraordinary experience.

As a Warden, you’ll welcome visitors from around the world, answering their questions, enriching their visit, and ensuring the safety and security of the site. After full training you’ll have the skills, you need to excel in your position and to enjoy an extraordinary summer experience.


  • Warmly welcome visitors and provide them with information about our sites.
  • Provide exceptional customer service, always maintaining a friendly and professional demeanour.
  • Ensure the safety and security of the visitors and the site.
  • Carry out a variety of duties along the visitor route.
  • Work collaboratively as a team to ensure the smooth flow of visitors along the route.

About you

  • A naturally friendly, welcoming and professional attitude.
  • Excellent communication and customer service skills.
  • Proven team player, able to work flexibly and adapt to changing circumstances.
  • Comfortable working on your feet, both indoors and outdoors.
  • Ability to work at pace in a busy environment.

Additional Information:

Please note that we have a number of summer vacancies at the Palace of Holyroodhouse. Please consider which role will best suit your aims, skills and experience, as you can only submit one application.

Contracts and Hours13 June until 30 September 2024.

You will typically work 37.5 per week and be rostered to work 5 days, Monday through to Sunday. Your rest days will be on a rolling 7-week rota pattern.

Selection processes are likely to take place week commencing 18 March 2024.


  • Competitive pay of £12 per hour.
  • Enjoy a complimentary lunch during your shift.
  • Full training provided.
  • The opportunity to join a large, friendly and sociable team.
  • A range of other benefits including complimentary tickets to Royal Collection Trust sites and 20% discount at Royal Collection Trust shops.

Vacancy Closing Date: 10/03/2024, 23:55

Please click here to apply.