Service Booking Agent (Call Centre), Group Call Centre, Broxburn

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Job Description

Service Booking Agent (Call Centre)

Group Call Centre, Broxburn

Salary up to £20,000 + commission

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art call centre facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1500 employees.

What does the call centre job entail?

  • Daily outbound telephone contact with customers to arrange service appointments
  • Maintaining knowledge by keeping up to date with latest product information and system developments
  • Using manufacturer software in conjunction with dealer management system to provide a quality service
  • Engaging with customers to build rapport and understand their service/repair requirements
  • Identifying customer needs, guiding them towards the product/service which will best meet their requirements
  • Providing accurate estimates for servicing and repairs, ensuring the customer is fully aware of costs and timescales involved, setting expectations accordingly
  • Discuss with customers the purchase of key products offered by the company and explaining the benefits of genuine parts and accessories
  • Developing a sound knowledge of multiple manufacturer aftersales processes
  • Accurate data entry of customer and vehicle information
  • Treating customers fairly and with professionalism at all times
  • Handling incoming service calls
  • Assisting with other tasks as directed

What are we looking for in our call centre candidates?

  • Excellent communication and interpersonal skills
  • Previous experience of outbound calls is desirable
  • Customer focused and quality driven
  • Focused on achieving results
  • Methodical, orderly and systematic approach to work
  • Flexible and adaptable to change
  • Enthusiastic team player

In addition, we offer first class employee benefits scheme such as:

  • Employee discount scheme with 1600 high street/online retailers
  • Option to staff savings scheme
  • Cycle to work scheme
  • Excellent discounts on new and used car purchases
  • Company pension
  • 30 days annual leave which increases with length of service
  • Training/Career development
  • Family days out
  • Life assurance
  • Staff Intro referral scheme

Applications should be made directly to our website: Service Booking Agent vacancy at Group Contact Centre | Vacancies | Eastern Western Careers (