Job Detail
Job Description
Aeronautica Militare is a luxury fashion brand, showcasing the best standards of Italian craftmanship and style. All decorations, badges and emblems that characterise our Collections are original: they are the one worn by the Italian Air Force pilots every day. Consequently, the Aeronautica Militare brand guarantees absolute exclusivity and authenticity.
The successful candidate will be able to interact with a broad range of customers and deliver an outstanding store experience for every client. They will be a natural promoter of the AM style and philosophy acting as a brand ambassador. The AM people are hardworking and dedicated, with the goal of creating instant rapport with the client, offering ready assistance and exceed customer expectations every time.
Job Types: Full-time, Part-time.
FULL TIME : Salary £20500 per annum , Bonus: uniform provided, 40% staff discount in store/on line, £150 monthly food voucher for all Tony Macaroni branches.
PART TIME: Living wage, Bonus: uniform provided, 40% staff discount in store/on line, £150 monthly food voucher for all Tony Macaroni branches.
Customer Service
- Delivers an outstanding customer service in-store
- Maintains the highest possible in-store standards to provide a first-class shopping experience to drive customer loyalty and retention
- Always treats the customer as the primary focus and is prepared to go out of their way to meet the customers’ style needs through tailored and appropriate questioning and observations
- Able to adjust selling style to adapt to different customer types
- Achieves maximum sales and delivers on outstanding customer experiences through promoting an inviting and welcoming atmosphere
- Exceeds customer expectations through every individual interaction and ensure customer loyalty
- Has awareness of individual and branch targets and sales performances
- Actively takes full advantage of all selling opportunities with the aim of building multiple sales and supporting key KPI’S
- Has extensive product knowledge in order to confidently offer bespoke and professional advice
- Provides the highest possible standard of professional, prompts customer service via all channels, face to face, email and telephone
- Actively pursues sales in a professional and friendly manner, taking time to fully understand the individual needs of the customer
Driving the business
- Is aware of target KPIs and branch performance against targets
- Strives to continually meet and exceed branch KPIs
- Has awareness of the brand and fashion trends, in line with the wider retail industry to provide an expert style advice
- Is consistently self-motivated during peak and non-peak trading times
- Maintains a high awareness of visual merchandising and contributes to the making of commercial decisions for the market type and customer profile
- Identifies external opportunities to drive store performance and customer engagement helping to organise and schedule events in order to drive footfall in store
- Constantly promotes the brand and products in a positive and proactive manner
- Always provides up-to-date product knowledge and seasonal promotional information
- Contributes towards the achievement of sales goals by demonstrating a passion for the product and the brand
Operations
- Promotes the brand, products and all shopping channels always being mindful of wider company strategies and key performance indicators
- Utilises all channels and tools available to always go above and beyond for the customer
- Is driving new business through available opportunities to capture customer data and understand the benefits of this to the customer and the brand.
- Learns and follows daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished
- Operates tills and processes sales accurately, with care and attention
- Is computer literate to adhere to and drive all store operations
- Always maintains strong housekeeping requirements
- Assists with deliveries and stock handling in a timely manner
- Always ensures adherence to company security procedures and policies, maintain a safe working environment and comply with all regulations under the Health and Safety at Work Act
- Maintains the Health & Safety of colleagues, customers and contractors
- Processes web collections, orders and returns effectively
- Adheres to all stock control procedures to minimise stock loss and out of stocks
- Assists in completing all tasks necessary to ensure the smooth day to day running of the store, demonstrating flexibility in order to meet the needs of the Store and the team and to meet customers requirements
- Completes any task as reasonably requested by the store management team
Impact
- Aims for continuous improvement through driving personal development
- Has a strong work ethic, places importance on good time keeping and using initiative when required
- Works as an effective part of the store and team
- Establishes and maintains constructive, effective team relationships to create a positive work dynamic
- Motivated by being a team player with a common goal
- Takes pride in personal appearance through being a brand ambassador and promoting the brand at all available opportunities
- Ensures immaculate presentation of branch and back of house in terms of cleanliness and tidiness
- Presenting a positive, happy and professional approach both internally and externally
- Demonstrates strong communication skills
The ideal candidate:
- Previous experience working in a luxury retail environment
- Flexible availability in relation to rotating shift patterns and hours
- Sales and target driven
- Results oriented
- Exemplary interpersonal skills
- Fashion-led mind-set with a creative flare
- Exceptional customer service
- Positive, pro-active and energetic
- Open to learning, training and development opportunities
Additional languages (preferable but not essential)
For full details of this opportunity and to apply for the role please click here.