Job Detail
Job Description
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Job Reference: EDINHA04122
Position: Front of House / Hostel Assistant
Locations: Edinburgh Central Youth Hostel, 9 Haddington Place, Off Leith Walk, Edinburgh, EH7 4AL
Contract: Permanent
Hours per week: 32 hours
Pay: £8.91 per hour
Accommodation: This is a live-out post.
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.
As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!
We are currently recruiting a Front of House/ Hostel Assistant to join our dedicated, friendly and professional team at our Edinburgh Central Youth Hostel.
About the role of Hostel Assistant:
We are looking for an individual who is passionate about providing first class customer experience whilst contributing to synergy in achieving network wide success.
You will provide excellent customer service through full reception service, check-in/out, assisting with guests or handling customer enquiries, in addition to support other departments as and when required. Full details of job description is available on our website.
Ideally you will have:
– Worked successfully in a customer facing role, preferably in similar hospitality surroundings with commitment to excellent customer service – Excellent, confident communication skill and ability to work as team and without supervision. – Ability to multitask with flexible and adaptable approach to work to changing workload and priorities during busy times – IT literacy and keen attention to details.
We can offer:
– Comprehensive induction and work related training – Supportive culture with regular and open communications – Free employee membership and discounts on Hostelling Scotland accommodations to explore Scotland – Employee Assistance Programme for your health, wellness and well being – Group Life Assurance benefit (after one year service) – Pension and holidays – Uniform is provided
Additional Information:
– The role may involve some degree of physical activities in supporting other departments, such as activities associated with housekeeping (e.g. bed making of bunk beds with upper and lower beds). – All successful candidates are required to provide one satisfactory reference and a recent Basic Disclosure clearance – You must be able to provide an evidence of your right to work in the UK prior to starting with us.
How to apply: If you would like to join us, please forward your application for the attention of Janet Gagen, General Manager: dutymanager@hostellingscotland.org.uk or post to c/o Edinburgh Central Youth Hostel, 9 Haddington Place, Leith Walk, Edinburgh EH7 4AL.
Further information on this role including full job description or to learn about how we process job applicants’ information, please visit our website, www.hostellingscotland.org.uk/careers.
Please note Hostelling Scotland operates a policy where only successful applicants will be contacted. If you do not hear from us within two weeks of application you have not been shortlisted on this occasion.
Hostelling Scotland has a commitment to Equal Opportunities and Diversity
Scottish Youth Hostels Association (trading as Hostelling Scotland) is a registered Scottish charity, No. SC013138 and a company limited by guarantee, registered in Scotland, No. SC310841, Registered Office 7 Glebe Crescent, Stirling FK8 2JA |