Job Detail
Job Description
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Job Reference: EDINDS02922
Position: Duty Supervisor
Locations: Edinburgh Central Youth Hostel, 9 Haddington Place, Leith Walk, Edinburgh EH7 4AL
Contract: Permanent
Hours per week: 40
Salary: Competitive + benefits
Accommodation: Live-in accommodation available
About the role of Duty Supervisor:
You will be part of our dedicated and friendly team at our Edinburgh Central Youth Hostel who are passionate about providing first class customer experience whilst contributing to synergy in achieving network wide success for the organisation.
Reporting to General Manager and Duty Manager, you will assist in supervising team on day-to-day operational of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us. You will actively support team with hands-on approach, delivering customer service in all interactions with guests including front of house, F&B, housekeeping and night supervision.
The role will be suitable for individual with good experience in working hospitality and wishes to progress into hospitality management.
Ideally you will have:
– Worked successfully in a customer facing role in similar hospitality surroundings with passion and commitment to excellent customer service, going for extra miles to assist guests and to support teams – Prior experience in accommodation sector, deputising manager in running a business whilst also adopting hands-on approach to get the job done – Excellent, confident communication skill, verbally and in writing, dealing with people at all levels – High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice – Excellent understanding of relevant data protection protocol – Flexible and adaptable approach to work to changing workload and priorities during busy times and be able to operate in a calm manner. – Ability to create and work as a positive team worker
We can offer:
– Comprehensive induction and work related training – Supportive culture and positive team working environment with regular and open communications – Working hours and schedule that would assist work and life balance – Live-in accommodation – Meal discounts on shift – Free employee membership and discounts on Hostelling Scotland accommodations throughout Scotland – Employee Assistance Programme for your health, wellness and well being – Pension and holidays – Group Life Assurance benefit (after one year service) – Uniform is provided
Additional Information:
– All successful candidates are required to provide two satisfactory references (including one to be the most recent employer) and a recent Basic Disclosure clearance – You must be able to provide an evidence of your right to work in the UK prior to starting with us.
Who we are: Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors. As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes. Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and to make a difference.
How to apply:
Further information on Edinburgh Central’s Duty Supervisor’s role including full job description, to obtain an application form or to learn about how we process job applicants’ information, please visit our website, www.hostellingscotland.org.uk/careers.
If you would like to join us, please forward your application to recruitment@hostellingscotland.org.uk or Human Resources, Head Office, 7 Glebe Crescent, Stirling, FK8 2JA.
Please note Hostelling Scotland operates a policy where only successful applicants will be contacted. If you do not hear from us within two weeks of application you have not been shortlisted on this occasion.
Hostelling Scotland has a commitment to Equal Opportunities and Diversity
Scottish Youth Hostels Association (trading as Hostelling Scotland) is a registered Scottish charity, No. SC013138 and a company limited by guarantee, registered in Scotland, No. SC310841, Registered Office 7 Glebe Crescent, Stirling FK8 2JA |