Job Detail
Job Description
Desktop Administrator
Plexus is offering a challenging, but exciting opportunity to join our IT team as a Desktop Administrator.
What we do at Plexus
We’re excited to help our customers deliver products to the world that have a profound impact on people’s lives. From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of over 25,000 Engineering, Manufacturing and Aftermarket Services experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service.
About you
The successful candidate must:
- Be enthusiastic and motivated to learn
- Be able to work collaboratively and actively contribute to the team
- Maintain relationships and exchange ideas
- Be able to apply new work requirements with minimal supervision
Why you will love it
Engaging and challenging work that will fulfil and develop you. People that support and inspire you to realize your full potential. A workplace centred on collaboration and integrity. At Plexus, we’re at our best when opportunities are met with passion, open communication and teamwork.
Plexus also offers opportunities for further Professional Development such as degrees.
Purpose Statement:
Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable
Key Job Accountabilities:
- Manages problem tickets and provide customers with timely feedback on status. Provide assistance with issue escalation and resolution.
- Alignment with and adherence to global IT policies and standards.
- Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.
- Follow established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
- Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control Drive root cause analysis and corrective actions
Additional Accountabilities:
- Demonstrate a high level of customer service, providing support through both electronic and in person interactions, insuring internal customer satisfaction.
- Demonstrate ability to analyse technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.
- Communicate project issues and status accurately and in a timely manner to team leaders, project managers, and directly to the customer as appropriate.
- Participate in the research and creation of new technologies for use by our internal customers.
- Lead the creation of documentation to enable future support and corrective resolution for newly discovered “root cause” and “systemic” issues.
- Ensure consistent loading of software packages, operating systems and specialized packages through established processes.
- Actively participate and collaborate with peers within the global IT organization.
- Minimal travel may be required to meet the needs of the business (estimated <10%).
- Additional duties as assigned.
Education/Experience Qualifications:
- NAT 4\5 or higher required. Further education preferred.
- IT Specific training an advantage
- Driving license preferred
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
- An understanding of IT fundamentals
- An understanding of Network and IP addressing
- Ability to use MS Office suite
- Intermediate level computer skills
- Intermediate level decision making and problem solving skills
- Good verbal and written communication skills
Work Environment:
- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
If you are interested in this role, please apply by clicking here.