Cash Assistant – Edinburgh

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Job Detail
Job Description

Cash Assistant

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

The role

As a Cash Assistant you will ensure timely and accurate cash allocation and management of customer allocation queries to completion, in compliance with Business Stream’s financial processes and controls.

You will be responsible for ensuring that Business Stream’s customer payments, queries & records are allocated in an accurate and timely manner and all relevant financial transactions are recorded efficiently and accurately, which includes proactively contacting internal and external customers via telephone and/or email to allow prompt resolution of payment allocation queries in order to meet the agreed Key Performance Indicators (KPIs).

Your responsibilities will include processing customer cheques, which will entail contacting customers by phone and/or email to address any discrepancies and obtaining remittance advices to ensure the accurate resolution of payments in suspense.

You will be in charge of managing Service Orders by conducting a thorough investigation into any customer queries to ensure prompt resolution by providing best-in-class customer service, taking ownership of internal and external customer issues, and liaising with relevant stakeholders to ensure complete issue resolution.

The reward

Base salary £24,150 once you become competent in your role. This is usually within 6 – 9 months.

We’re proud to be an accredited Real Living Wage Employer.

You will also be eligible for an up to 10% Annual Bonus.

Here’s a few of the main reasons to join Business Stream;

31 days annual leave plus 6 public holidays;

Subsidised on site restaurant and Costa Coffee shop.

Free onsite gym

Reward Gateway (discount on retail purchases)

Pension Scheme (5% employee / 10% employer contribution)

Location: Edinburgh Park, EH12 9SE – part and full time opportunities available. Office based.

Working Pattern: Monday to Friday, 9am to 5pm – no evenings or weekends giving a great work life balance.

About you

You will have proven ability to work to a high degree of accuracy in a high volume, time-pressured workplace, meeting multiple deadlines through good planning, prioritising, and organisational skills. You will be self-motivated and driven to overcome obstacles in order to give great customer service to all stakeholders. You will display good problem-solving abilities to ensure that you take ownership of issues and resolve them satisfactorily and complete root cause analysis.

A good working knowledge of MS Office and Excel as well as strong numerical skills will be essential to this role.

The promise

We’ll give you all the training and support required to be successful in the role.  Your first month with us will be a mix of classroom learning and time with an experienced buddy in the department. We’ll tell you about the water industry, train you on our systems and coach you on the way we do things at Business Stream.

You’ll quickly become part of the Business Stream family where you’ll have the opportunity to take part in our Making a Positive Difference events, create a personal development plan and enjoy sharing your success with your peers.

As a company, we’re forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we’re Naturally different.

We’re also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.

Life at Business Stream is fast-paced and exciting, where no two days are the same. We’re looking to welcome exceptional people into our fantastic team so if you’re ready to join us, we’d love to hear from you.

If you think this job is for you

Please apply through our website at by sending us your up to date CV.

Next steps

If we think you’re right for us our Recruitment Team will give you a call to have a chat and find out a little bit more about you, this will also give you a chance to ask any questions.

Successful applicants will be invited to our office for a competency-based interview. This will also give you the opportunity to see where we’re based and have a look round our bright, modern office.

We’ll then be in touch to provide feedback on the interview and confirm the outcome of your application.

Next Induction intake is Monday 10 June 2024.