Business Administration Apprenticeship – Sky

Business Administration Apprenticeship 

Location: Livingston

Duration: 2 years

Salary: £23,400 per annum

Qualification: Business Administration Level 6

Start date: September 2025

Application closing date: Applications are due to close at 11:00 on 24th February 2025, however if there are high volumes of applications, we may close early. The earliest date we’ll close applications is at 11:00 on 27th January 2025.

About this programme  

Provide unrivalled support. Create slick processes. Compile accurate reports. Join our Business Administration Apprenticeship and become part of an exciting team, giving Sky’s people the brilliant service, they expect.

As an Apprentice in Billing Operations you’ll help us deliver a premier Billing experience for our customers across all of Sky’s products and services. We provide assurances that our customers billings are correct, collect payments across our services, handle our customer communications and provide assurance that our Telephony processes are all running smoothly.

What you’ll be doing     

You’ll have opportunities across our teams gaining unrivalled knowledge into how Sky works behind the scenes. You’ll be involved across many different projects and will be supported to make changes that improve our processes. Our Apprentice programme will give you the opportunities to grow your network, become an authority in our processes & develop a great career with Sky.

Activities will include:

• Ensuring that all balance sheet volumes and costs are accounted for accurately, to agreed deadlines

• Identifying, analysing and taking ownership of issues

• Helping improve the accuracy of reconciliations and reporting

• Following through to resolution, raising as appropriate

• Working alongside other teams within Billing and Sky Support to review and improve internal and external processes

• Understanding audit, regulatory and internal controls, making sure that these are completed in a rigorous and timely manner

• Analysing processes within the team, identifying and calling out any trends or changes with a recommended course of action

• Compiling accurate management reporting information as required

• Prioritising your personal workload.

The qualification 

Business Administration Level 6 qualification

The training provider for this apprenticeship is Forth Valley College. They are a leading provider of further and higher education offering a wide range of courses and training opportunities.

All of your learning will take place in the workplace so you can look forward to lots of hands-on practical training with access to all the latest resources

What we’re looking for 

You’ll need a minimum of five National 5s (NQ’s) Level 2 or Level 3, including English and Maths.

Other skills we’re looking for include:

• Collaborative and great with people

• A self-starter, resilient when it gets hectic

• A problem-solver

• Attention focussed and thorough with detail across projects

• Comfortable using Excel and PowerPoint and a range of technology systems.

To be eligible for this role you are required to have the appropriate right to work in the UK by the start date of the programme. Please be aware Sky does not offer sponsorship for this programme.

Application process   

Step 1 – Submit your application on our system.

We’ll be asking for your personal details, academic information and we’ll also be checking your apprenticeship eligibility alongside the Apprenticeship Levy guidelines.

Once your application has been submitted, you’ll be invited to complete our digital assessments. This may land in your junk folder so don’t forget to check it.

Step 2 – Complete our online digital assessments.

These look at your Sky fit, and business fit. Why not pop onto our dedicated Prep Hub to familiarise yourself with some of these digital assessments before completing.

You’ll also have the opportunity to practice each of these assessments beforehand, so please read our email instructions carefully. We’ve added some tips to help you along the way.

We understand that you might want to utilise AI to support your preparation for taking the assessments – understanding Sky etc. But we ask that you complete the assessments themselves without the assistance of AI.

Step 3 – Attend our virtual assessment centre

For the final stage of your application, we’ll invite you to a digital assessment centre and give you some tasks to get to know you better. The day will give you a practical insight into the role and will assess your aptitude for this programme.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

Reasonable adjustments – if you need us to make any adjustments to help you complete any stage of your application, let us know you submit your application, and our Apprentice team will get in touch.

Where your development begins  

Enjoy an action-packed, learning experience with us as part of your apprenticeship programme. We’ll help you grow into a great future leader, with the right tools and support. Our 2-year learning and development programme sits alongside your apprenticeship programme and supports you during your programme and beyond.

Plus, you’ll have access to a range of tools, from workshops to digital course, which will help you along the way. It’s a journey and we want you to see your progress, so you’ll get your very own development report to track your success.

Our support doesn’t end there. You’ll join a cohort of grads on the same journey as yourself and we’ve also got an Emerging Talent community setup to support early talent in Sky. They host regular events and talks on topics important to young people starting their career journeys.

Why Inclusion is important    

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CVs aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

So why wait?  

Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins.

Got questions about this programme? Email us at apprenticeships@sky.uk

If you are successful in your application for this programme, your appointment will be subject to receiving a positive outcome from your Criminal Record Check, in addition to passing all apprenticeship eligibility checks as per government apprenticeship guidelines.