Job Detail
Job Description
Position title: Beauty Salon Receptionist
Location: Morrison Street, Edinburgh
Pay rate: Above min wage
Probationary period: 3 Months
Type of position: Part-time Flexible Zero-Hour Contract
Hours of work: Expected 11-24 hours per week
Days of work: Includes evenings & weekends
Duties & Responsibilities:
✔ Reception duties including management of client bookings and timely communication to enquiries
✔ Maintaining cleanliness & hygiene standards of the salon
✔ Assisting senior therapists in changing rooms over & meeting/greeting clients
✔ Rebooking & upselling to clients
✔ Performing some beauty treatments
Key Performance Indicators:
✔ Execution of 7 step customer service process
✔ Treatment room standards at 100% every time
✔ Upsell of appropriate products/service/course
✔ Rebooking next visit before leaving salon
✔ Regular 5* Customer Reviews
Must Meet Salon Standards At All Times:
✔ Time keeping
✔ Adhere to Company Standards At All Times – Salon 7 Step System
✔ Appearance – Uniform, Shoes, Hair back & Hairband On, Makeup done & Smile on!
✔ Cleanliness
✔ Accountability
✔ Equality- No judging others or making hurtful comments to anyone on salon grounds
✔ Team Work
Must Adhere to Company Values :
✔ Happiness – Through Smiling & Positive Can Do Attitude
✔ Caring – Be Helpful, Kind and Show Empathy to Clients & Work Colleagues at All Times
✔ Respectful – Always speak to others in a respectful manner & Be Understanding of others
✔ Professional – Presentation, Excellent Customer Care & Great attitude
Key Attributes :
✔ Efficient
✔ Positive
✔ Common sense & initiative
✔ Friendly
✔ Great communicator/polite
If you are interested in this role please contact Laura Taylor by this email address laura@thesecretbeautygarden.com