Accommodation Assistant – Destiny Student, Edinburgh

Job Description

Fixed Term

PURPOSE OF THE JOB

Reporting to the Accommodation Manager, the Accommodation Assistant role assists with the day-to-day operations of the Student AccommoCareers – Destiny Student Reception Staff Neededdation site operated on a fixed term by Destiny Student Ltd as a pop-up accommodation.

The Accommodation Assistant will provide excellent customer service in line with company standards, manage guest complaints in a timely manner and report directly to the accommodation manager.

ENVIRONMENT OF THE JOB

The Accommodation Assistant will be involved with the day-to-day operations and ensuring that all guests have an enjoyable stay.

GUIDANCE AND AUTHORITY

The job holder will report to the accommodation manager. The job holder is expected to always operate in a professional manner maintaining a high-quality standard of work, and to always work in accordance with aims, values and ethos of Destiny Student Limited.

RESPONSIBILITIES AND TASKS

Reception

• Welcoming and looking after our guests.
• Checking guests in and out.
• Using our in-house systems to complete your daily tasks .
• Resolving any guest comments fully.
• Responding to requests, phone calls, emails, and reviews in a friendly manner.
• Accurately filling in all reporting necessary I.e. lost property, maintenance, complaints.

Finance

• Ensure payments collections are accurate and timely.
• Selling tours and products to make sure our guests have as amazing a time as possible.
• You will work towards upsell targets to ensure KPIs are met.

Housekeeping

• Generating housekeeping reports and monitoring progress to ensure the rooms are ready for 3pm check ins.
• Feeding back any guest comments to the cleaning supervisor.
• You will work as a team to ensure all guest departures and refreshes are ready in time for guest arrivals.
• Accurately taking care of linen deliveries, stripping and making beds, as well as helping the team with the cleaning of rooms and bathrooms.
• Assist in the common area and kitchens cleaning.
• Reporting for housekeeping to respond to any guest complaints after HK hours.

Health and Safety

• Adhering to key health and safety policies within the Student Accommodation building.
• Reporting all maintenance.
• Ensuring doors are locked after entering rooms.
• Reporting all incident and accidents to the Area Manager.
• Ensuring the keys are all accounted for.

CHALLENGES

• The role is fixed term with all hours worked on site and only for a finite number of weeks so the Accommodation Assistant will need to learn quickly through experience.
• The role will involve dealing with difficult guests and being able to remain composed throughout.
• As the buildings are not owned by Destiny Student there are certain challenges that come from this.

OTHER INFORMATION

In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such change.

EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL

Background and Qualifications

Relevant experience as designated as acceptable by the company.

General Experience

Candidates must be able to demonstrate the following:

• Customer Service Skills.
• Problem Solving Skills.
• Experience in handling complaints and resolving issues.

Knowledge, Skills and Aptitudes:

Candidates must be able to demonstrate the following:

• Ability to successfully prioritize and work on multiple tasks.
• Ability to follow and complete task lists.
• Process – continuously striving for automation and improvement.
• Must have excellent attention to detail and the ability to work under pressure.

Deposition:

• Team player prepared to help others achieve departmental and business goals
• React eagerly to challenges and learning opportunities.
• Must have a “can do” attitude, coupled with excellent interpersonal and communication skills.
• Proven ability in developing effective working relationships across all levels of the organisation.

If you are interested in this role please send us your CV and a cover letter: Email Address: recruitment@destinystudent.com

Applications for 2023 are now open. Please visit the website for full details, and to see all current job opportunities at Destiny Student Careers – Destiny Student Reception Staff Needed