Surge and Rapid Response – Administrative Officer – HMRC, Edinburgh

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support.  We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

Diverse perspectives and experiences are critical to our continuing success and we welcome applications from candidates with the experience, skills and who can commit to the flexibility requirements needed to perform this role.

You will be enrolled onto the Level 3 Operational Delivery Apprenticeship Programme. You will build valuable skills and gain a recognised qualification, whilst also being employed.

You will need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you will be required to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

SRRT are looking for flexible frontline operational staff to carry out various functions Civil Service-wide.

You will provide exceptional customer service to our customers and work in a flexible and changing environment, managing priorities where required. The work you will complete will be varied and provide the opportunity to enhance and develop skills within the Operational Delivery Profession.

Tasks may include:

• inbound telephony on customer helplines, at times this may also require outbound calls to customers
• case work and data processing, using a variety of Civil Service IT systems
• face to face engagement with the public, for example Passport Control with Border Force
• responding swiftly to priority work requiring fast-paced training or travel abroad or within the UK, at short notice

No previous experience is necessary as full training will be provided. It’s your enthusiasm, helpful manner, and willingness to learn and be flexible that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential.

To read the full Job description and to apply please follow the link: Apply Now

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