Support Worker – East Lothian

Job Detail
Job Description


Job Title Support Worker
Employer Phoenix Therapy and Care
Reporting to Nurse Care Manager
Base Gullane, East Lothian
Hours Part-time or full-time hours – negotiable
Interviews Video interview with successful candidates going forward to meet service user



The post-holder will provide high quality care and support to a young man who has a rare medical condition with associated epilepsy and learning disabilities.

See our service user’s profile for further information.



  • provide personal care and specialist care (eg epilepsy management, PEG feeds, admin of medications)
  • plan and facilitate social activities
  • manage unpredictable challenging behaviour
  • understand the service user’s illness and how it affects him
  • ensure and promote privacy, confidentiality, dignity, respect and independence
  • ensure that care is delivered in accordance with the service user’s personal care plan, adhering to company policies and procedures
  • make accurate observations, recognise the significance of those observations and know when to             seek advice or assistance
  • make accurate, legible care records
  • when appropriate, participate in the ongoing review of standard of care
  • escort service user on outings



  • liaise closely with the service user, his parents, the Nurse Care Manager and other members of the care team as appropriate
  • liaise with other professionals involved in the service user’s care, keeping the service user, his parents and other staff informed of such communications
  • understand the specific difficulties the service user has with communication and learn the skills required to facilitate good modes of communication
  • facilitate communication with the service user by understanding his vocalisations and gestures
  • maintain and promote good working relationships with the service user, his parents, work colleagues and other professionals
  • maintain confidentiality at all times
  • participate in staff meetings



  • keep service user’s home clean and tidy
  • prepare and cook service user’s meals
  • launder service user’s clothes and bed linen
  • assist with shopping



  • attend all mandatory training courses
  • attend all specialist training sessions
  • complete all e-learning modules within the specified time
  • join with the SSSC Care at Home register within 6 months of commencement of employment
  • agree to undertake an appropriate qualification in health care and/or social care
  • assist with the induction and training of new members of staff



  • inform the Nurse Care Manager when there is a need for new or replacement equipment or supplies
  • maintain the service user’s care area and care equipment to ensure that it is clean and tidy at all times
  • follow the correct procedure when handling the service user’s money
  • ensure care of the service user’s property as per policy



  • be aware of COSHH in relation to cleaning fluids and commercially available household products
  • be alert and vigilant at all times to ensure the safety of the service user
  • be familiar with, and comply with Health and Safety policies & procedures, including manual handling risk assessment, domestic risk assessment, fire safety policy and infection control policy


You will have a duty of care for your own safety and that of others who may be affected by your acts or omissions. You should assist and co-operate with the Nurse Care Manager to meet legal obligations and report any hazardous situations or defective equipment.




  • act in a professional manner at all times
  • expand skills and knowledge where appropriate
  • respect the service user’s right to privacy
  • respect the service user’s family’s right to privacy
  • maintain confidentiality and do not disclose any information to unauthorised third parties




The rate of pay is £11.50 per hour for standard hours and £12.50 per hour for nights and weekends.

Two Support Workers work together on day shifts, with one support worker works a ‘waking’ night shift.

The shifts times are as follows:

  • 7.45am to 7.45pm
  • 8.15am to 8.15pm
  • 8.00pm to 8.00am

Full-time hours are available up to 42 hours per week. There is also an option to work 24 hours per week.



You are entitled to 5.6 weeks annual leave per annum, inclusive of public holidays. Please note there is no automatic entitlement to take annual leave on public holidays. Holidays must be requested 1 month in advance.




  • The post-holder is employed by Phoenix Therapy and Care, and in exceptional circumstances may be required to perform duties at other locations with reasonable notice.
  • As a term of your employment, you may be required to undertake other duties reasonably required of you.
  • The main duties listed above will be reviewed regularly with the post-holder who will be subject to a regular performance review.
  • Our service user cannot tolerate cigarette smoke nor the smell of cigarettes, and his home and garden is a smoke-free area.
  • Membership of the PVG scheme and a Scheme Record disclosure is a legal requirement for all care staff starting work with a new employer. All fees are paid by Phoenix Therapy and Care.

For more information please email –