Support Officer Role, Edinburgh constituency office, Parliament

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Job Detail
Job Description

Support Officer role

 

Deidre Brock MP is looking for a Support Officer to join her busy Edinburgh North and Leith constituency team. 

 

Hours: full time – 37.5hrs

Salary: starting at £23,000, in line with IPSA Pay Bands:  IPSA (ipsaonline.org.uk)

Location: Edinburgh constituency office

 

Duties:

  • Deal with enquiries and cases from constituents by phone, email, social media and in face-to-face meetings.  Ensure that each case is dealt with promptly, sensitively, and confidentially
  • Gather relevant information to assist with resolving long running cases and community issues; log, monitor progress and take the necessary actions
  • Assist with MP surgeries and other constituency and parliamentary meetings and follow up as appropriate
  • Draft responses to constituents on policy issues affecting constituents, as directed by the MP and Office Manager
  • Monitor and update online presence in the constituency, including online graphics and video content
  • Monitor media coverage, liaise with media, prepare press releases as required by the MP and Office Manager
  • Retain records and information confidentially and in line with the data protection legislation
  • Diary support at direction of senior staff member
  • Assist senior staff members with the compilation of research and briefing packs
  • Office maintenance duties in cooperation with colleagues

You’ll need:

  • Experience of drafting written correspondence
  • Strong written and oral communication skills
  • A proactive and enthusiastic approach to work
  • The ability to work under pressure, meet tight timescales and a willingness to be flexible to the demands of a busy office.
  • Sound administrative and IT skills with experience of social media and production of videos and graphics
  • Knowledge and understanding of current political issues
  • Familiarity with the issues affecting the Edinburgh North and Leith constituency would be advantageous

To apply tell us why you should get this job (one page maximum) and send it to laura.cashley@parliament.uk with the subject line ‘SUPPORT OFFICER’. Please include a copy of your CV.  The closing date is Friday 10th June.