Night Receptionist, Kick Ass Hostel, Edinburgh

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Job Detail
Job Description

Love Hostels? Love Travel? Love Edinburgh? We have the perfect opportunity for you!

Kick Ass Hostels is a rapidly growing company of backpacker hostels, currently located in the centre of Edinburgh with the aim to expand to other locations soon. We are looking to recruit a night receptionist to our team.

About you:

  • Outgoing and lively personality
  • Previous front of house experience is preferred (experience with Cloudbeds would be a plus!)
  • A strong interest in Tourism & Hospitality/Travel & Hostels
  • Enthusiastic about getting involved with hostel events, and hosting a city walking tour
  • You need to be able to handle any sort of situation in English – additional languages are a plus
  • A passion for customer service and ownership to resolve guest complaints.
  • Excellent grooming standards; always punctual
  • Confident cash handling
  • Ability to maintain a positive and proactive attitude during a busy environment.
  • Adaptable and flexible, great at problem-solving
  • Great organizational skills and ability to complete tasks efficiently and promptly
  • Competent working with computers, speaking on the phone and replying to emails
  • You need to be able to legally work in the UK
  • Fully flexible through the week for rota purposes


Your Tasks include:

  • Be a great host and offer our guests the best possible customer service
  • Welcome guests in a polite and friendly manner.
  • Check-in/ Check-out for individual
  • Follow cash handling procedures.
  • Up-sell with latest departmental incentives.
  • Ensure compliance of brand standards.
  • Strive to achieve departmental targets.
  • Provide sightseeing information and insider tips.
  • Comply with hostel security, fire regulations and all health and safety legislation.
  • Assist other departments wherever necessary and maintain good working relationships.

If you would like to work in a fun international atmosphere with young friendly people please apply with your CV and a cover letter to for our consideration!

We are looking forward to meeting you!