Job Detail
Job Description
Job Title:
Modern Apprenticeship – Telecoms Operator
Modern Apprenticeship – Administration Assistant
Contract: Permanent
Salary: £19,609
Employer: NHS Lothian
Location: Telecoms Operator – St John’s Hospital, Livingston
Administration Assistant – Lauriston Building, Edinburgh
Positions: 2
NHS Lothian is responsible for meeting the health needs of circa 800,000 people living in and around Edinburgh and the Lothians. We employ approximately 27,000 staff and provide a comprehensive range of primary, community and acute care services for the populations of Edinburgh, Midlothian, East Lothian and West Lothian. Across all areas of care, we seek to provide specialist and general services fairly and efficiently and to the highest standards. NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees. NHS Lothian is proud to offer all staff members opportunities for training and development as well as excellent staff benefits.
What might a day in this job look like?
1 x Telecoms Operator.
- To operate the Windows based Switchboard Console.
- To update changes required to directory in order to keep it accurate and up to date.
- To be familiar with all emergency procedures within the division’s hospitals and efficiently carry them out.
- To prioritise emergency calls while ensuring normal operations carry on during Major Incident
- To have a wide knowledge of departments, staff functions, procedures and terminology.
- Deals with all enquiries, advice and provides assistance to system users.
- Be responsible for your own actions and ensure they are in line with the NHS Lothian values and policies.
37.5 hours per week, working a mix of shifts across 7 days, between the hours of 7am and 10pm, including weekend shifts.
1 x Telecoms Administration Assistant
- To provide administrative support to the Telecoms Switchboard Manager & Deputy Manager.
- Assisting with basic administrative support and documentation creation and maintenance for the department
- Helping keep the Switchboard directories and protocols up to date.
- Making up and sending out the daily emergency calls sheets
- Be responsible for your own actions and ensure they are in line with the NHS Lothian values and policies
Hours are 9am till 5pm Monday to Friday.
What will I learn?
- Gain SVQ Level 2 Healthcare (Non-Clinical) and embed the learning into practice.
- Obtain underpinning knowledge units: Digital Courses
- Develop and enhance Administrative/IT Skills within a busy healthcare environment
- Develop planning and organisational skills.
- Understanding Health and Safety and ensuring that all work is carried out within required guidelines.
- Maintaining skill and knowledge level in competencies and core skills.
- Key employability skills
What Qualifications / Qualities are required?
- National 4 or above in English and Maths or Core Skills at Level 4 within an alternative qualification. In addition, applicants must have National 4 or above in a Business/Administration or IT subject.
- 16 – 24 years of age (or up to 29 if you have a disability/care experienced)
- Strong IT skills when using a variety of Microsoft Packages, particularly Office 365.
- Effective team player
- Enthusiasm to learn and develop in a Business and Admin role
- Commitment to complete Modern Apprenticeship within an identified period.
- Effective written and verbal communication skills
- Passion for working in a healthcare environment
- Understand and possess the NHS Lothian Values: NHS Lothian Values
- Good interpersonal skills
- Ability to carry out delegated responsibilities within a dynamic clinical environment.
NHS Scotland Online Applications
Closing date: Friday 27th May 2022
For full details and to apply please click here.