Lettings Team Member – Prestonpans, East Lothian

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Job Detail
Job Description

Haven are currently recruiting for a Lettings Team Member who will be responsible for the consistent delivery of our Letting Owner promises. They will support consistency in 3 key areas – new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes. This will build trust, loyalty and reputation of a world class Letting Service that will drive Letting Owner retention.

The role requires an organized, determined and driven individual with an unshakeable commitment to consistent quality and high standards. The individual will be a team player, have the ability to work on their own and have initiative to do the right thing. Have the ability to communicate on all levels whilst maintaining good working relationships with the park team as well as park owners.

Responsibilities of the role, you will: 

Effectively and consistently deliver the Letting Owner Touch Points.
Maintain an informative relationship with the park HEM/OEM who will need updating on  sales and/or service KPIs.
Seek out and acting upon regular Owner feedback to build understanding and respond to  Owner needs.
Monitor advocacy, Welcome back Surveys and Qlikview Dashboard, creates action plans  with the Park team to address opportunity areas for improvement.
Put Haven first and ensuring all Owner relationship practices, policies and procedures  are delivered.
Ensuring that a great relationship is maintained with the Hemel Support Teams so that they can support with high/low performance, high/low performing recruitment and high/low performing grid management and highlighting support/focus needed

The Benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay.
Accommodation available in many of our parks if you don’t live locally.
50% off food in our restaurants and take away every shift you work.
Regular team incentives with great rewards.
Opportunity to earn 300 or more when you refer a friend to join our great team.
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels.
20% off in our shops and venues.
Free use of Pool, Gyms and many other Leisure facilities.
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc.
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases.
Team Member of the Month Awards.
Instant Recognition schemes with great rewards through our busiest times.
Long Service awards for permanent team members.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

If you are interested in this role please click here to apply.

Closing date 5th July 2022.

Job Type: Part-time