HMRC are recruiting up to 150 full-time and part-time Customer Service Consultants to be based in Edinburgh City Centre

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Job Detail
Job Description

orking pattern:

Full-time; 37 hours per week, 5 days out of 7 across various patterns between 8.00am-10.00pm

Part-time; minimum 25 hours per week, various patterns between 8.00am-10.00pm, requests accommodated if compatible with business need

Please only apply if you can commit to this type of working pattern.

The role:

First point of contact for HMRC customers (phone, letter, email, webchat)        Resolve/signpost customer queries

Person specification:

Strong communication skills

Dedication to high level service

Ability to handle fast-paced conversations

Ability to provide quick, clear information

Supportive and enthusiastic attitude

Ability to do basic calculations

Selection Process:

Application

250-word example communicating & influencing behaviour

Civil Service judgement test

Interview

To apply, please go to: https://www.joinedupforjobs.org/noticeboard/133?category=employment_opportunities