Job Detail
Job Description
Receptionist
About us
Fazenda is a traditional South American rodizio, with a focus on high quality food and exceptional standards of service. It is part of a young but rapidly expanding, award-winning company that continues to grow from strength to strength.
Fazenda delivers an unforgettable dining experience with a unique concept from our traditional South American roots, creating the perfect environment for guests to dine in and our team to thrive in as well.
About you
We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. Whilst experience as a Receptionist is preferred, it is not essential.
The role – Receptionist
As a Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.
Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:
· Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
· Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
· Handling and organising reservations using our online reservation system, maximising yield and ensuring that requests are met
· Responding to guest feedback via email and social media channels
· Assisting the front of house team and management in the service delivery
To apply, please click here
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