Customer Service Administrator (Weekends)

Application deadline date has been passed for this Job.
This job has been Expired
Job Detail
Job Description

Customer Service Administrator (Weekends)

Len’s Self Storage www.lenlothian.co.uk

Location: 11 Granton Square, Edinburgh EH5 1HX

.

We are a family run Self Storage Company based in Central Scotland with 4 sites across Edinburgh and Glasgow. We currently require a reliable weekend team member for our Granton Branch.

Contracted hours will be:
Saturday (8am – 5pm) and Sunday (10am – 4pm)

There will be ample opportunity for additional hours, so we are looking for someone flexible who will be able to cover holidays, training days, sickness etc. Therefore ideal for students.

The position is based primarily at our Granton facility but you must also be prepared to work from the company’s other premises in Sighthill Edinburgh.

You will work from the company’s main reception/operations room and will be involved in all forms of customer contact. The duties include:

Telephone & Counter work:
Answer inbound telephone calls from existing and potential customers. Dealing with sales enquiries, account queries, payments. Outbound telephone calls following up sales enquiries etc, and providing tours around the facility to potential customers.

Administration:
Enquiry handling and ISO 9001 Procedures must be followed. (Attention to detail important) Filing, Key Holder, Security, Health & Safety, Good housekeeping, receiving and despatching deliveries for customers, liaise with other staff.

Cleaning:

Ensuring self-storage rooms are swept and ready to rent, and the site is clear of debris etc.

 

Skills required: Excellent communication skills, attention to detail, competent computer skills on all relevant software, previous customer service experience, friendly face with a can do attitude.

Rate of pay: to be confirmed.

Please apply with a current CV and covering letter to: Jemima.Lothian@lenlothian.com

Closing date: Approx 1st September 2019

.